Shipping & Returns Policies
Exchanges
To exchange an item, please email info@phillypawsclaws.com to ensure the requested item/size is available prior to sending merchandise back. All exchanges must be postmarked within thirty (30) days of the purchase date. All original items that are being exchanged must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all original packaging must be included.
Returns
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition with original tags and labels attached. Boxed items can be opened, but all original packaging must be included.
Apparel Return Policy
Thank you for your purchase. We hope you are happy with your products. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.
Return Process
To return an item, place it securely in its original packaging and include your proof of purchase, then mail your return to the following address:
Philadelphia Paws & Claws
P.O. Box 29135
Philadelphia, PA 19127
Please note, customers are responsible for all return shipping charges. We recommend you use a trackable method to mail your return.
Return Refunds
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Please allow at least fifteen (15) days from our receipt of your item to process your return. Refunds may take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.